Voice Outsourcing (T & T) Ltd (VOL) is a Caribbean based, value added reseller of leading carrier and enterprise grade communication technology solutions. We specialise in contact center technologies and offer solutions such as Interactive Voice Response (IVR), Work Force Optomisation,Outbound dialing, Compliance recording, and complete multimedia contact center solutions which include voice, fax, email, chat, sms and social media interaction processing capability. For the enterprise customer we also offer solutions such as Video Conferencing, Microsoft technologies, IP Video Surveillance and IP-PBXs. Our portfolio includes cost effective Asterisk based open source IP-PBX solutions.
VOL Solution Matrix
||Contact Center technology
|Interactive Voice Response systems
||Compliance recording of VOICE
||Network Attached Storage
|Multi site PBX integration
||Session border controller (SBC)
||Mega pixel IP camera
||Consultancy and Project management
||Open Source IP PBX
Contact us at 1-868-628-8182 or email@example.com to discuss your requirements in more detail.
We specialise in Unified Communication solutions based on Microsoft Lync and can integrate certified IP phones, gateways and video conferencing endpoints to offer a one stop shop for Lync deployments.
VOL is based in Trinidad and Tobago and manges clients from Haiti in the Northern Caribbean to Trinidad & Tobago in the Southern Caribbean. VOL first opened office in Trinidad in 2002, our earliest installation in Trinidad was however about five years before that when we developed and installed the most comprehensive IVR banking application in the Caribbean at the time. This application is still in use today!
We pride ourselves on offering focused and responsive 24*7 customer service utilising manufacturer certified graduate engineers.
||We work with the leading communication technology providers for Contact Centers including Interactive Intelligence, Convergsys, Verint, Audiocodes, Polycom and Nice
Our portfolio of products now includes compelling offers for the SMB segment and this includes XORCOM CompletePBX, Aeonix , Aeonix Contact Center (ACC) and Yeastar IP- PBXs and innovative videoconferencing technologies by Lifesize, Vidyo, SURF and Aver.
Our solutions are built upon robust network infrastructures and we provide excellent switching and routing solutions from Planet Technologies and Draytek. Planet is a performance/price leader in POE switching and Draytek has some exceptional routing solutions including dual and triple WAN VPN routers which enable your business to effectively deploy a multisite network using cost effective internet bandwidth.
To complement our solutions we offer a range of communication peripherals including IP phones, headsets, GSM gateways, Session border controllers by Plantronics, Snom, Aastra, Polycom, Audiocodes, Yeastar and Yealink.
For IT managers and facility managers looking to deploy high performance but cost effective IP video surveillance, we offer mega pixel IP camera and NVR surveillance solutions from the fastest growing IP Camera brand ACTI.
To meet customer requirements in the contact center industry VOL offers 24/7 support under strict SLA for the solutions we deploy. Because of our history is meeting client needs for 99.999% reliability we are also resellers of the leading uptime server technology Stratus.
We have access to a wide range of leading brands from our distributors and can also source many items not mentioned above. Contact us today to discuss your communications needs at firstname.lastname@example.org.