Enterprise Communication & Video Surveillance Technology
Voice Outsourcing (T & T) Ltd (VOL) is a value added reseller of carrier and enterprise grade technology solutions. We pride ourselves on offering premium brands that deliver on functionality and quality yet are affordable.
Quality and Price
We specialise in IP Communication and IP Video surveillance technologies and can integrate various technologies and brands to deliver a complete solution customised to your requirements. Our R&D ensures you are purchasing the best value in IP technologies to future proof your business. With over 60 locations in Trinidad & Tobago running our open source IP pbx solutions we are the local go to company for cost effective VOIP PBX implementations. Do not get caught in this tight economy with a PBX solution which ties you into expensive annual support contracts or high cost upgrades. Our solutions have no extension or trunk licencing fees and support contracts are optional. We specialise in assisting multisite organisations to reduce their communication costs.
Our open source PBX solutions are cutting edge, robust business communication solutions. Worried about IT standards? Our Linux based solutions can be deployed in VMs on popular COTS server offerings from DELL, HP etc. Our preferred endpoint are Yealink but we can deploy on a range of leading open SIP handsets including SNOM, Polycom, Grandstream or Fanvil. Our solutions are network agnostic.
VoIP implementations require serious consideration of the inherent security threats. VOL is ready to respond with the leading Session Border Controller (SBC) technology. SBCs are deployed at the border between the enterprise and the service provider. In the enterprise environment, they form an effective demarcation point between the business’s VoIP network and the service provider’s SIP Trunk, performing SIP protocol mediation and media handling (interoperability) and securing the enterprise VoIP network. There are many organisations across Trinidad today who have deployed SIP trunks but have not been advised to enhance their enterprise perimeter security. Call VOL for a free consultancy on the risks posed by service provider SIP trunks.
Contact Center Solutions
We deploy best of breed contact center technologies and offer solutions such as Interactive Voice Response (IVR), Work Force Optomisation, Outbound dialing, Compliance recording, and complete multimedia contact center solutions which include voice, fax, email, chat, sms and social media interaction processing capability. These solutions can be delivered on premise or cloud. Our premier technology partner is Genesys, the world’s #1 Customer Experience Platform. Genesys empowers companies to create exceptional omnichannel experiences, journeys and relationships.
Our preferred solution for Video surveillance is ACTI. ACTI technology is widely deployed in government and private sector organisations locally. We are the local master distributor and work closely with ACTI to deliver large projects locally. We honour all ACTI product warranties locally. Please visit www.acti.com .
VOL Solution Matrix
Our enterprise portfolio includes IP Video Surveillance, IP-PBX, Contact centers, switching and routing , Video Conferencing, Microsoft and DELL technologies. Our IP-PBX offerings includes cost effective, robust, no licence fee Commercial grade Open Source IP-PBX solutions.
IP Contact Center
IP Video Conferencing
IP Video Surveillance
Interactive Voice Response systems
Compliance recording of VOICE
Network Attached Storage
Multi site PBX integration
Session border controller (SBC)
Mega pixel IP camera
Hosted Contact Center
Contact us at 1-868-628-8182 or email@example.com to discuss your requirements in more detail.
To meet customer requirements for highest levels of reliability VOL can offers 24/7 support under strict SLA . We pride ourselves on offering focused and responsive customer support utilising manufacturer certified graduate engineers.
Technologies Brands Deployed
We work with the leading communication technology providers for Contact Centers including Genesys, Convergsys, Verint, Audiocodes, and Nice.
Our portfolio of products also includes the leading open source IP-PBX appliances including XORCOM CompletePBX and Yeastar IP- PBX.
Our widely deployed videoconferencing brands include Lifesize, Yeastar and Aver.
To complement our solutions we offer a range of communication peripherals including IP phones, wired and wireless headsets, GSM gateways and Session border controllers. Our communication technology brands include Cyberdata, Plantronics, Audiocodes, CISCO , Polycom, Yeastar and Yealink.
Our solutions require a robust data network infrastructure and we provide excellent switching and routing solutions from CISCO, Planet Technologies, Dell and Draytek. Planet is a performance/price leader in POE switching and Draytek has some exceptional routing solutions including dual and triple WAN VPN routers which enable your business to effectively deploy a multisite network using cost effective internet bandwidth. We recommend DELL where customers request manufacturer support locally including next business day and 4 hour critical support.
For IT managers and facility managers looking to deploy high performance but cost effective IP video surveillance, we offer mega pixel IP camera and NVR surveillance solutions from the fastest growing IP Camera brand ACTI.
To meet customer requirements in the contact center industry VOL offers 24/7 support under strict SLA for solutions under support contracts.
We have access to a wide range of leading brands from our distributors and can also source many items not mentioned above. Contact us today to discuss your communications needs at firstname.lastname@example.org.