From a single integrated platform, your business also gets all of this. ACD. Multichannel queuing. IP PBX functionality and voice over IP (VoIP). Predictive dialing. Call recording. Screen recording. Speech analytics. Workforce management. Voice mail, unified messaging, interactive voice response (IVR), and eServices.
Customer Interaction Center™
Unified business communications from a true all-in-one solution
To manage every step of the customer experience, Customer Interaction Center (CIC) is an all-in-one contact center solution: A single application suite, supported on a single multichannel platform architected for SIP and voice over IP (VoIP).
Features to build customer relationships and loyalty
Total contact management
Multichannel access: phone, fax, email, web, SMS, social media, business objects
ACD: multichannel queuing, priority and skills-based routing, email routing