Enterprise Communications & Video Surveillance
Voice, Video, Data ... Pure IP
Voice, Video, Data ... Pure IP
Xorcom IP-PBX
ACTI IP Video Surveillance
Video Conferencing
Nice Systems
Verint Contact Center Workforce Optimization
IP and analog Handsets
SIP (VOIP) and GSM Gateways
Routers and Switches
Genesys


                                                 

Other vendors offer call center software. With the unified IP business communications offering from Interactive Intelligence, your business gets complete solutions.



An all-in-one contact center platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service where we do it all. Unified Communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes and visibility into operations, and content management to handle even the most extensive information volumes.

From a single integrated platform, your business also gets all of this. ACD. Multichannel queuing. IP PBX functionality and voice over IP (VoIP). Predictive dialing. Call recording. Screen recording. Speech analytics. Workforce management. Voice mail, unified messaging, interactive voice response (IVR), and eServices.

 


 

Customer Interaction Center™

Unified business communications from a true all-in-one solution

To manage every step of the customer experience, Customer Interaction Center (CIC) is an all-in-one contact center solution: A single application suite, supported on a single multichannel platform architected for SIP and voice over IP (VoIP).


Features to build customer relationships and loyalty

 
Total contact management
  • Multichannel access: phone, fax, email, web, SMS, social media, business objects
  • ACD: multichannel queuing, priority and skills-based routing, email routing
  • Auto attendant
  • Interaction tracking
  • Real-time presence management
  • Built-in multi-lingual support
  • Remote, mobile and at-home agents
  • CRM integrations, including screen pop
  • Pure blended inbound/outbound campaign management
  • IVR for self-service automation, with optional speech recognition
  • eServices
Quality monitoring
  • Real-time continuous monitoring
  • Real-time speech analytics
  • End-to-end reporting
  • Agent monitoring, mentoring, scoring
  • User-definable alarms
  • Alert monitor view
  • Screen recording
  • Customer feedback management, automated post-call satisfaction surveys
  • Interaction tracking and analytics enterprise-wide
Advanced functionality






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