Actionable Solutions™ is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning. Impact 360 helps organizations improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises. Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit www.verint.com.
Verint®Impact 360®Workforce Optimization is the industry’s first 5th generationworkforce optimizationsolution. It combines software and services to help your business improve everything — from customer interactions in your contact center to underlying back-office business processes that impact the customer experience. With Impact 360 Workforce Optimization, you can gain a new level of visibility into processes, performance, and customer intelligence across your enterprise.
Impact 360 Workforce Optimization captures information on workforce performance, customer interactions, customer service processes, and customer loyalty to help yourcall center or multimedia contact centerchange processes, adjust staffing, and make other decisions that may impact the cost and quality of the customer experience. It combines software and services into a single, unified contact center workforce optimization portfolio that includes: