Get more features with cloud-based digital PBX

Upgrade your Phone systems to Microsoft Teams Phone

Just add Microsoft Teams Phone to your Microsoft 365 plan and add an Audiocodes SBC !

Stay connected with voice and video calling using Teams Phone on your computer, tablet, mobile device, or desk phone.

Enterprise Phone systems

Highly functional cost effective phone systems from 2 to 2000 extensions,

No license fees, softphones for mobile and desktop

Wide range of handsets including video and ruggedised DECT, headsets and video intercoms

SMB and Enterprise handsets

Mobile and desktop softphones as well as traditional handsets

Wide range of handsets including video and ruggedised DECT, headsets and video intercoms

Commercial & Industrial Video Surveillance

Our highly trained team has product knowledge across multiple video surveillance technologies

We offer both premise and cloud solutions with integrated access control


IT Infrastructure

We lead with Cisco and DELL 

Continue your cloud migration strategy with Cisco MERAKI

Contact Center with Genesys Cloud CX

Genesys Recognized by Gartner® as a Leader in the August
2021 Magic Quadrant™️ for Contact Center as a Service


Genesys Cloud CX™️ unifies customer and agent experiences across phone, email, chat, text and social channels.

Communication, Access control & Video Surveillance Solutions

Voice Outsourcing (T & T) Ltd (VOL) is a value added reseller of IP based Communication, Access control & Video Surveillance Solutions.  We offer both premise and cloud infrastructure solutions. Our enterprise communications portfolio includes IP PBX, MS Teams, multimedia contact center, softphones and handsets. Our video surveillance practice focuses on commercial requirements. We apply best practice to deliver robust designs using the leading technologies in surveillance, access control, networking and storage. We also offer the leading cloud video surveillance and access control solutions. We can integrate various Communication, Access control & Video Surveillance  technologies and brands to deliver a customised solution to satisfy your requirements. Let VOL future proof your business.

At Voice Outsourcing we distinguish ourselves by our approach to delivering on your Communication, Access control & Video Surveillance requirements. We are IT professionals and deploy all projects via a formal project management methodology. Our goal is to ensure customer satisfaction is delivered on every single engagement.

Contact VOL at

Communication solutions

Our premise  IP-PBX phone systems are cutting edge, robust business VOIP communication solutions that can even be deployed in VMs on popular server offerings from DELL, HP or as robust appliances. All our solutions are network agnostic.

With over 60 locations in Trinidad & Tobago running our highly functional IP PBX  solutions we are the local “go to” company for cost effective VOIP PBX implementations. Does your existing PBX solution force you into an expensive multi year contract or are you facing a high cost upgrade? Our premise IP-PBX solutions have no extension or trunk licencing fees and support contracts are optional. We specialise in assisting multi-site organisations to reduce their communication costs.

Microsoft Teams Phone system for Unified Communcations

We offer the leading unified communications solutions Microsoft Teams. What’s more.. with the  Microsoft Teams Phone System add on, companies can make their desktop or mobile device  their office phone system.  We use Microsoft certified Audiocodes SBCs to  add PSTN calling (Direct routing) to your Teams solution. We can even  integrate  your legacy PBX to your Teams solution.

IP handsets and softphone solutions

We deploy a range of leading open SIP handsets including Yealink, Polycom and Grandstream. Provide instant mobility to your workforce with the leading Bria Enterprise softphone from Counterpath. Take communications anywhere with apps for laptops, smartphones and tablets.

Access control and Video surveillance

We have an extensive portfolio of leading video surveillance solutions backed by AXIS, Senstar, Eagle Eye and Milestone certified engineers.   Our portfolio includes multiple offsite video cloud storage options to cover use cases such as extended storage offsite (5 years +) and  video storage replication requirements for video redundancy and backup in real time.

We are the master distributor for ACTI surveillance technology in Trinidad and Tobago with thousands of cameras deployed. We are also distributors of the leading VMS solution from Senstar which offers intelligent video management, video analytics, access control and innovative perimeter intrusion detection systems

Video Surveillance as a service (vsaas)

We offer the leading VSAAS technologies from Eagle Eye Networks and BRIVO which allows us to save you video surveillance footage to the cloud using an internet connection and pay on a consumption model.  Our chosen technologies works with literally any camera on the market today. Cloud storage is more flexible, scalable, and expandable than on-premise storage. There are no disk farms to manage, and high availability and disaster recovery are built-in. However, till now cloud storage for video data has been cost prohibitive, with no easy way to upload videos or manage them once they’re in the cloud. Brivo’s cloud-based access control solutions and capabilities create the perfect physical security ecosystem to establish a solid foundation for your smart space

Use cases

  • Multisite organisations who want to manage all their cameras from one web based portal without the complexity of managing multiple small NVRs.
  • Organisations who prefer not to add video surveillance bandwidth to their WAN infrastructure .
  • Massive storage or long term video storage requirement without the capital outlay for SAN or NAS technologies.
  • Organisations with short term video surveillance requirements or who simply prefer an OPEX model.
  • Centralized cloud based access control for multi site or regional organisations without the need to manage an access control premise workstation/server in each distinct site.

Contact Center solutions to Modernize your Customer experience

Genesys Cloud CX™️ The all-in-one cloud contact center solution by Genesys is Recognized by Gartner® as a Leader in the August 2021 Magic Quadrant™️ for Contact Center as a Service. Genesys Cloud CX™️ unifies customer and agent experiences across phone, email, chat, text and social channels. Deployed by the leading Caribbean Mobile operator this technology can be deployed for enterprise contact centers with as few as 10 agents to 1000s of seats.

VOIP and Enterprise Security

VoIP implementations require assessment of the inherent security threats. VOL addresses these risks with the leading Audiocodes Session Border Controller (SBC) technologies and Cisco Meraki security appliances. SBCs are deployed at the border between the enterprise and the service provider. There are many organisations who have  deployed SIP trunks but have not been advised to enhance their enterprise network security.   

Leading Cloud IT Infrastructure solution

Deliver exceptional experiences to people, places, and things with best-in-class CISCO Meraki technologies.

  • Wireless 
  • Switching
  • Security & SD WAN
  • IOT
  • Smart video surveillance

Cloud or Premise solutions

When researching Communication, Access Control and Video Surveillance technologies VOL has an option for you.

Email us today at for Communication, Access control & Video Surveillance Solutions

Communication, Access control & Video Surveillance SOLUTIONS

 PBX to multimedia Contact center

Our solutions include IP-PBXs, contact centers, leading handsets and SIP endpoints. Our solution portfolio includes  Microsoft business collaboration and Genesys contact center suite.

Video Surveillance & Access Control

Our focus is on Commercial and Industrial Video Surveillance and Access Control solutions . We are distributors for ACTi,  Senstar Surveillance solutions. And are the leading provider of cloud based Surveillance and Access control 

IT Infrastructure

We lead with Cisco and DELL. With Cisco Meraki we offer 100% CLOUD MANAGED Wireless, switching, security, communications, Enterprise and mobile device management. 


Professional Services & Project management

We have twenty years experience with enterprise clients and mobile operators locally and regionally.  Our video surveillance solutions are deployed from airports & national security to retail operations .