Professional Services
for Your
Phone Systems, Access control & Video Surveillance Project
Empowering Your Business to succeed
Our professional services provide clinical delivery of Phone Systems, Access control & Video Surveillance projects. Our life cycle services include Project management, Installation, Consultancy and Post implementation support. We manage risk by delivering projects in a strict project management framework using highly trained and certified engineers.
We invest extensively in manufacturer certification training for Phone Systems, Access control & Video Surveillance to ensure system are deployed to manufacturer specifications. VOL employees typically have multiple IT industry certifications as well as manufacturer product certifications.
Project Delivery Services
Voice outsourcing applies a formal project management methodology to the delivery of all projects. Our project management methodology is summarised alongside.
Support Services
We offer 24/7 support, business hour support and per incident support. The choice is your. We offer the support solution to compliment your investment in training internal resources or we can provide a complete support solution with SLA that guarantees your system uptime at a fixed cost.
Our business hour support contact (8 am to 4 pm, business days)
Support includes business hour onsite support service as well as access to 24/7 email support (support@vol.co.tt) to report issues. For callouts outside of business hours an hourly rates apply.
Includes access to local spares inventory for initial system recovery in the event of hardware failure. Replacement hardware or repairs must be purchased is system is not under warranty.
Service Level agreement details
VOL will classify a problem as low, medium or high priority.
• Low priority faults are incidents that do not degrade the performance of the systems and are related to malfunctions of the system software and/or hardware. VOL will provide technical support for this
level of priority within 5 working days after receipt of a report from the Customer.
• Medium priority faults are incidents in which the systems are completely functional, but experiencing problems that limit or downgrade its functionality in non-critical areas and are related
to malfunctions of the system software and/or hardware. VOL will provide technical support for this level of priority within 2 working days after receipt of a report from the Customer.
• High priority faults are incidents in which the systems are completely down, or experiencing degradation to critical areas of operations. VOL will provide technical support for this level of priority within 2 business hours after receipt of the report from the Customer.
Warranty
VOL processes initial 12 month manufacturer warranty on all equipment supplied without any charge for warranty processing. After 1st year manufacturer warranty is honoured via VOL but a service charge and shipping charge to manufacturer may apply unless a support contract is in place with VOL.