What options should I consider for a new or replacement Phone system?
With over 20 years experience working with mobile operators , enterprises and SMB organisations we have the solution to satisfy your communication requirements. We specialise in PBX, unified communication and complete contact center options.
Phone systems are also known as PBX or IP PBX. Modern phone systems should run on your standard data network as opposed to legacy phone systems that ran on telephone wiring. Our phone system options include Xorcom, Yeastar and Grandstream. All these solutions have no trunk or extension licencing fees and have extensive functionality to cover both SMB and multisite requirements. We can also recommend and deploy options to cover common employee remote working scenarios.
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools — such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. — into a single, streamlined interface, with the goal of improving user experience (UX) and productivity. Microsoft Teams with Direct Routing will provide a complete unified communication solution including PBX. Consider this when replacing a legacy PBX system and especially if you are already using microsoft TEAMS in your enterprise.
For Contact center requirements, we offer the leading Genesys Cloud CX™️ platform. This solution is THE ALL-IN-ONE CLOUD CONTACT CENTER solution. Used by mobile operators, government , banks and enterprises we unify customer and customer service agents across phone, email, chat, text and social channels.