Voiceoutsourcing makes extensive investment in manufacturer certification training to ensure system are deployed to manufacturer specifications and installations conform to best practices. VOL employees typically have multiple IT industry certifications as well as manufacturer product certifications.:
Project Delivery Services
Voiceoutsourcing applies a formal project management methodology to the delivery of all projects. Our project management methodology is summarised alongside.
We offer 24/7 support, business hour support and per incident support. The choice is your. We offer the support solution to compliment your investment in training internal resources or we can provide a complete support solution with SLA that guarantees your system uptime at a fixed cost.
VOL processes initial 12 month manufacturer warranty on all equipment supplied without any charge for warranty processing. After 1st year manufacturer warranty is honoured via VOL but a service charge and shipping charge to manufacturer may apply unless a support contract is in place with VOL